Mental health in humanitarian crises: communicating sensitive topics effectively
During a trip to a detention center in Greece, I had an eye-opening conversation with an asylum seeker whose story, like many others, was a stark reminder of the mental health challenges that often go unnoticed in humanitarian crises. That day, I was struck by the complexity of his experience and the responsibility we bear in accurately and sensitively conveying these narratives.
Olisa was an asylum seeker who later became a volunteer with the Hellenic Red Cross in an effort to help people like himself. Greece, 2021
In this context, the responsibility of communicating sensitive topics like mental health in humanitarian crises becomes a delicate balance. On one hand, there is the need to shed light on these often-overlooked issues; on the other, there's an equally compelling need to respect the dignity and autonomy of the individuals affected, while also keeping in mind the cultural context and sensitivity of the subject matter. This task is challenging but not insurmountable.
Online platforms have become one of the most common channels to disseminate these narratives. Yet, each platform comes with its own set of audiences and expectations. A tweet, a blog post, or a video can each reach a different demographic with distinct perspectives. Tailoring our message to resonate with each audience without diluting the narrative requires careful planning and a deep understanding of the different online communities we engage with.
One crucial aspect in this process is to avoid disempowering or patronising the people we're trying to help. When presenting stories about mental health struggles in a crisis context, it's essential to avoid reducing individuals to mere victims. Instead, we need to highlight their resilience and agency, their humanity, and their hopes. This approach not only fosters empathy but also encourages a more nuanced understanding of mental health issues in humanitarian crises.
Although their stories are harrowing, most people prefer to be portrayed as survivors rather than victims. Azerbaijan, 2020
Cultural sensitivity is another key aspect of communicating effectively. It's essential to understand and respect the cultural contexts of the individuals and communities we're discussing. We need to be wary of imposing our own cultural views on mental health, and instead, strive to present the subject in a way that respects and aligns with local cultures and beliefs.
Finally, the importance of accuracy and verification cannot be overstated. In the digital age, misinformation can spread quickly and widely. Ensuring that our communications are accurate and verified not only upholds our credibility but also contributes to a more informed and empathetic online discourse.
The task of communicating about mental health in humanitarian crises is undoubtedly challenging. But it's a challenge worth tackling. By adhering to principles of empathy, cultural sensitivity, and accuracy, we can contribute to a more nuanced and compassionate understanding of mental health in these contexts. It's a journey of continuous learning and adaptation, but one that can lead to significant positive impact.
